Frequently Asked Questions (FAQ) – Adam Phillip Here are some common questions and answers to help you with your shopping experience at Adam Phillip.
1. Ordering & Payments
Q: How do I place an order? A: Ordering is simple! Browse our products, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept? A: We accept the following payment methods: ✔ Cash on Delivery (COD) ✔ UPI payments ✔ Debit/Credit Cards ✔ Net Banking
Q: Can I modify or cancel my order after placing it? A: Orders can be canceled before they are shipped. Once dispatched, cancellations are not possible. To cancel, email us at adamphillip@gmail.com or call us at +91 99839-10000.
2. Shipping & Delivery
Q: How long does delivery take? A: We deliver within 5 to 10 days, and in some cases, even earlier!
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking link via email or WhatsApp.
Q: Do you ship all over India? A: Yes, we deliver to all states in India.
Q: Is Cash on Delivery (COD) available? A: Yes! We offer Cash on Delivery (COD) across India. You can pay in cash when your order arrives.
3. Returns & Exchanges
Q: What is your return policy? A: We offer a 7-day return policy. If you’re not satisfied, contact us within 7 days of receiving your order to initiate a return.
Q: How do I request a return? A: Simply email us at adamphillip@gmail.com or WhatsApp us at +91 99839-10000 with your order details and product photos.
Q: Are sale items eligible for returns? A: No, products on sale or discount are not eligible for returns, but you may request an exchange in some cases.
Q: Can I exchange my product for a different size or color? A: Yes, exchanges are possible subject to stock availability. If the product is not available, we can offer a refund or store credit.
4. Custom Orders & Special Requests
Q: Can I order a custom-size garment? A: Yes! If our standard sizes don’t fit, you can send us your best-fitting garment along with your return request, and we’ll tailor a new one for you.
Q: Can I return or exchange a custom-made garment? A: Unfortunately, custom orders are non-returnable as they are made to your specific measurements.
Q: What are your customer support hours? A: We’re available Monday – Saturday, 10 AM – 7 PM IST.
6. General Questions
Q: Is my personal information safe on your website? A: Absolutely! We use SSL encryption to protect your data, and we do not store sensitive payment details.
Q: Do you offer gift cards? A: Not yet, but we are working on adding this feature soon!
Q: Do you have a physical store? A: Currently, we are an online store only and do not have a physical retail location.
If you have any other questions, feel free to contact us. We are happy to assist you! 😊
